Frequently Asked Questions

Yes. Har Ghar Digital Marketplace aims to deliver across Pakistan, subject to product availability, merchant coverage, courier availability, and your delivery location. Delivery timeframes are estimates and may vary. Full details are in our Shipping & Delivery Policy.

Delivery charges may vary by location, merchant, product, order size or weight, courier, and any applicable offers. Charges are shown before you complete checkout. If your order includes products from multiple merchants, separate delivery charges and shipments may apply.

Har Ghar Digital Marketplace currently supports Cash on Delivery (COD) and Online Bank Transfer for eligible orders and locations. Bank-transfer orders may require payment verification before dispatch. We will never ask for your bank password, OTP, PIN, or other confidential banking credentials.

Unless a different period is stated on the product page, submit a return request within 3 calendar days of receiving the product. Returns may be accepted for defective, damaged, wrong, or materially misdescribed products. Change-of-mind returns are not supported. See our Return & Refund Policy for full details.

Where tracking is available, shipment or delivery status may appear on the Platform or through order-related communication. Tracking can come from the delivery provider and may not update immediately after dispatch.

Email hello@harghar.pk or call +92 3464833485. Support is available Monday–Saturday, 10:00 AM–6:00 PM PKT. Include your order number when you contact us. Messages received outside support hours are handled during the next available support period. Visit our Contact Us page for more help.

No. You can browse products and place orders on Har Ghar Digital Marketplace without creating a customer account where guest checkout is supported.

Har Ghar Digital Marketplace does not currently provide direct customer-to-merchant messaging. If you have a question or issue about a product purchased on Har Ghar Digital Marketplace, contact Har Ghar Digital Marketplace Customer Support and we will coordinate with the merchant where needed.